Reliance Digital — false commitments to fool customers

Address:

Pune, Maharashtra

I have purchased a 32 inch panasonic led tv from reliance digital on 28-july-2019 and as per their commitment, they have to deliver the tv on 29-july-2019 and after 1 day installation will be done by the service team, but they missed to deliver the tv on 29-july and delivered on 30-july. As they communicated that the installation will be in place after the delivery and it supposed to be done on next day which is 31-july. Service guy came on 31-july and found that the accessories for wall mounting and even the tv stand are missing with the package. He suggested to notify the reliance digital to provide proper accessories or just do a visit and collect the accessories from them. When i went to reliance digital they told me that the tv you purchased was a display piece and the accessories are not come with the package which was a false commitment they made when i purchased the tv. Reliance digital executive gave me few screws which are required for wall mounting and told me that they will arrange my tv accessories and deliver it to your home on the same day. I am continuously following up with the reliance digital and daily they are giving me false commitment that the installation will be done today, tomorrow, before end of the day today and so on. Lastly, today on 3-august i called reliance digital again and told them that i am cancelling my weekend plan and expecting the service team for installation of my tv and they said your request is on high priority and it will be completed on 3-aug.
After so many follow up and calls during these 5 days nobody came with the remaining accessories and nobody came from service team for the installation, today on 3-august i am writing this complaint and i still waiting for the service team and a commitment from the reliance digital that when my tv installation will be done. Please accept this complaint and take necessary actions against reliance digital and whoever is responsible for the delay, so that they will never waste the customer's time and money.