Reliance Digital — false info from store and not getting the cash back for credit card used

Address:

JP Nagar, Bangalore

I visited the reliance digital store, bangalore, i was in the store discussing and looking at the model for an hour. I was about to book the tab in the store itself. Then i discussed with the online department in the store, he mentioned if you apply online, you get the discount on both coupon and icici credit card. Coupon discount is not used in stores.

I asked their help only book through online as it was finding some issue, but the product was not available immediately. So he asked me to try next early morning. I did it the next morning itself. After that i am not getting the cashback from icici credit card.

Now online person is mentioning only one coupon discount is applicable. If that was the case i would got rs 1400/- by using credit card in store itself. Just for rs 599/- why would i loose rs 1400/-.

Online person when i talked at 2.41pm on 14th aug 2020, on [protected], he was not ready to help or listen to anything. I have an unopened seal product, he doesn't want to take it, doesn't want to give icici credit card discount.

I am loosing money because of the false communication.