Reliance Digital — Faulty installation of AC

Address:

Bikaner Rajasthan

Date: 30/ 3/ 2022
Complaint Redressal officer, / Area Sales Manager
Reliance digital Manager, Bikaner Raj.
Sir,
It is to inform for the necessary action and information please that we have purchased two 5 star dual power AC of the LG company, from the Reliance Digital, Bikaner. These AC were yesterday installed on 29/3/2022 by Mr. Rajat and Mr. Akram technicians of the company on wall mounting stands. One of the outer unit was not properly installed on the wall hanging stand by the concerned technical authorised installers technician, because there is electric current even when the AC is not connected with direct current supply. The electrician has ensured that there is some technical fault during the wall mounted installation of AC, which may cause serious defect and dammage in the proper functioning of the respective unit. According the electrician, technically improper installation was done by causing drilling and installation of the wall mounted stand, by means of dammaging the main there phase electric power supply line. The warranty period is of one year only. Incase any dammage occurs to the unit due to the defaulter technical installation person and improper installation, the whole responsibility would be liable on Reliance Digital concerning officials for the same. The same complaints were immediately conveyed on 29/ March/ 2022 to the present respective reliance digital Manager Mr. Keshav Choudhary, Installing technicians and Mr. Goutam Installing company authority. Incase any dammage occurs to the unit the whole responsibility will be of the Reliance Digital authorrities and proper necessary solutions should be done at the company levels by means of replacing the installation unit and further the proper installation of it, at an earliest, because it is the whole responsibility of the Reliance Digital company, Bikaner . Otherwise we have to file a complaint against the Reliance Digital company, Bikaner for the replacement, compensation and mental harrasment, for which the respective company and its authorities would be responsible in future.
Thanks.
Yours truly,
Dr. Anil Moolchandani
8-C- 3, Jai Narayan Vyas Colony, Bikaner
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