[Resolved]  Reliance Digital — FAULTY MOBILE PHONE FROM RELIANCE DIGITAL

Address:

Bangalore, Karnataka

Hi Sir/madam, I was a great fan of reliance digital and I always advised my friends to get a product from reliance digital as we could be able to get the product at considerably ow price at RELIANCE DIGITAL.Now I feel that i made a mistake by advising my friends to Reliance digital because of faulty products. Few of my friends also faced some problems with the products purchased from reliance digital but i thought it was may be due to their mis-handling but i came to the conclusion of faulty product once i faced the problem with my NOTE 2 mobile. My purchase (SAMSUNG NOTE 2) details are as below: CIN NO: U01100MH1999PLC120563 EAN NO:[protected] IMEI :[protected] I used samsung NOTE 2 mobile for an year which brought from SAMSUNG AUTHORISED CENTRE and i was very happy with the product. As I lost that mobile I thought of going for the same mobile once again as i loved NOTE 2 and I choose RELIANCE DIGITAL (GOPALAN ARCADE, OLD MADRAS ROAD, BANGALORE) as my choice because of your quality and price difference. I didnt took more than 2 months to conclude that i made a mistake by purchasing it from RELIANCE DIGITAL as i already serviced the mobile 4 times within 2 months from the day i purchased. When i received the mobile i observed that my mobiles heats up within 10 to 15 minutes o[censored]sage and hangs a lot. Main problem was the camera...My 2MP front camera is far more better than my 8MP rear camera..Though i'm software engineer within a week my camera lense got accumulated with lot of dust which disappointed more thsn before. I approached the SAMSUNG service centre with these problems. Then updated the software and cleaned the camera lense. I thought problem is solved.but after an week again dust got accumulated and i couldnt be able to use my camera any more. I got irritation with the mobile and along with the camera i also encountered heating and hanging problem. Second time when i approached the service centre they just cleaned the lense and updated the software and gave back my mobile. After one week again camera lense got accumulated with the dust and i couldnt be able to use the camera..As i travel a lot and camera is a must for my business purpose again i went to service centre and then they told that camera which came with the mobile is a faulty one and if we replace the lense my problemm will get corrected. I said ok and they replaced the lense and i was happy with it. My happiness didn't last even for a week when i agan observed the same dust accumulation and camera clarity problem arised along with the heating and hanging problems. Please note my mobile plays a vital rle in my day to day business purpose and camera is a must again the situation came where again i have to visit to the service centre to clean my lense. Yes yesterday also i went to service centre cleaned my lense and requested them for the replacement of the whole product itself. I can't use the same faulty product which is directly impacting my business and career. They said only within 7days from the purchase date they are authorised to replace the product. I'm not getting what to do next...? I feel i fooled from RELIANCE DIGITAL.. Please note below problems: 1. I took 5 days leave for mobile service. As my mobile is must for my day to day life without it i cant function. I feel after paying a huge amount i never expected to roam behind the service centre. 2. I never buy or advise any one to purchase any product from RELIANCE DIGITAL. I truely irritated with the product i brought from you and i really wasted most of my time because of your faulty product. Please do the needful and I request you to please replace this faulty product with the new one. Thanks and Regards Gopinath [protected]