Reliance Digital — feel cheated as i waited for two days and she did not call me

Address:

Nagpur

I am ritesh charde, i went to reliance digital located in empress mall, nagpur to buy a led tv on 07.09.2020. There i was greeted by sales girl ms. Neha banokar and as i was looking for some simple basic model tv for my dad who want to watch ipl matches so want a tv set at his bedroom. There i liked the offer on tv of reconnect. Ms. Neha banokar told me that this tv is on offer due to last piece i. E. Rs. 7900 and more offer is on that tv as it is not having remote so it will cost rs. 7000. I insisted to have remote and told her to look for it, she went to look for the remote and after 10 min came back saying they don’t have it, so we decided to get that tv and buy remote from outside. Then she said that they don't have a box, i told them to arrange it as it will be difficult to carry it after waiting for around 15-20 min more she told me to fill a form which i did. After filling form we waited she and some of her companion had some chat and then she came to me and said they can't give tv today as the offer is not coming in their system, it will generate next day. I told them i can pay in advance and you can deliver that tv to me next day, but she said it is not possible. I insisted on talking to manager mr. Ashwin mendhe, but she said sir is saying it can't be done and she told me she will call me tomorrow as she has my number with her in the form and let me know. Somehow she didn't let me talk to manager, so we came back home. After waiting for her call for two days we went to reliance digital to buy the tv i. E. 10.09.2020 to my surprise tv was not there nor the sales girl ms. Neha banokar and when i inquire about tv the person over there said that tv is sold... And they sold it at a price of rs. 7900 and that too without a remote... I feel cheated as i waited for two days and she did not call me... Plz take necessary action...