Reliance Digital — FORBES VC VOGUE 1EA: Product not repaired

Address:

Reliance Digital, addanki bus stand, ongole , Andhra pradesh.

Hi Support Team,

This is about Vacum Cleaner, purchased on 27-OCT-2019. it worked one time, while using second time its stopped working. We complained on phone by calling FORBES customer care - they said "technitian would come and resolve this in 2 days". Then after I informed to same to my father about technitian visit and went back to work(other place). They didn't come.
During covid also I struck at work place and came back on June. Then on seeing this product i was so dissapointed as it was not working then only realized no body had come.

tried calling customer care, they said they are not resposible for reliance digital products.Being in home had done several calls to forbes customer care & Reliance Digital Customer care, didn't get proper response.Finally on July we took product to regital Digital and submitted. They said due to corona they are not opening continuously as like in before corona (I was convinced bit). they said "would call back about the status by next day, and if its minor issue - will be repaired in 2 days otherwise 10- 15 days require".

Next 10 Days i didn't get any follow-up on it.tried calling multiple times "No reponse". Again visited arount a month after, They didn't even open the product, after this visit they informed in next day there is some problem and they logged service request . they said ETA to completed this repair max 15 day's. Again "No Response".

Again after 2 months (On september), went to Reliance Digital and checked, they said in 4 - 7 days it will get repaired.Till today either "No call " or "No Repair" .

In another 10 Days it's going to complete its warranty also without using it.
I don't want this product now. Because I already dissapointed on Their service (another Worst experiance about LG AC, we purchased in one Date, They delivered in another Date and product installation happened after 1-12 Days after the product purchased. Some one called after the installation and taken date of installation also for the sake of 1 year Warranty - when I called for general service on 2 Days late from the Invoice date. they said can't be done. that's also not happend with the single call. lot of calls/emails, was so frustrated on purchasing the products from Reliance. Then after i just quit about LG AC. Same time only I took Vacum cleaner deposited at seller's premise. Both are purchase in same year in differet months- AC was on June-2019 and Vacume Cleaner was on OCT-2019).

Now I have waited enough time, I don't want this product.

Please help me here..

Thanks in advance.