[Resolved]  Reliance Digital — FRAUD Done by RELIANCE Digital Sales Team

Address:

Ghaziabad, Uttar Pradesh

Dear Sir/Madam, 1.I have purchased one Refrigerator of Whirlphool brand 340 Leters few days back from Reliance digital Mahagun Metro mall. 2. After repeated reminders, The concerned staff delivered the dented piece. 3. I put this issue with service engineer Sh. Sharma, who visited during installation, he forward the complain to concern department. Despite of repeated reminders to Store Manager Sh.Hitaish & his assistent Sh.Vipul, no attention was paid by them to resolve the issue, I have requested them to replace the item with New one, for which I have paid money. We have visited 5 to 6 no. of times to concerned store to state & resolve the issue.. 4. After my husband & myself visited 5 to 6 no, of times to store to resolve the issue, then only Sh.Hitaish told me that he can further give 5% discount (as per dented item policy), as new item (piece) is not available. I have given my agreement also for this, due to this harassment for visiting again & again to reliance store, despite of having so many works in life. 5. Now despite of repeated follow ups he is neither interested in paying the said discount nor he is replacing the dented item with new one. 6. He is simply threatening us "JO KARNA HAI KAR LO". 7. In view of above, You are requested for the followings: a. Arrange to take necessary disciplinary action against Sh.Hitesh & His Assitent Sh.Vipul, as they are simply cheating the customers. b. Arrange to resolve my issue with compansation. Please note that now we can not visit the concern store for any resolution, some body from store has to visit us. We have already wasted so much of time due to THESE CHEATERS. OR 7. I will have to move to Consumer forum formally for resolution of the issue & compensation also for Time lags & harassment to us. 8.Looking for positive action. Regards, GEETA VERMA Mob: [protected]