Reliance Digital — haier washing machine - refund not initiated neither the replacement of a faulty machine

Address:

Hyderabad

It's been more than a month we placed an order for a washing machine. After delivery when engineer (Manoj) came to give a demo he told us it's faulty maybe we can get the replacement. Replacement never happened after so many followups. We tried to call customer care ever since and every time when we have been provided with a new complaint number with a promise someone will call us. No one called us. We did try 1st level of escalation by sending an email to cshead at reliance digital and we got the response that it will be going to take 10 working days again that never happened. Finally, we called customer care gain that we don't need a replacement we want to cancel this order and we need a refund now its been close to 2 weeks no one calls and refund never initiated. Is this some kind of a joke