Reliance Digital — hitachi fridge purchased on dec 13, 2016 not repaired satisfactorily after repeated complaints follow up?

Address:	Gurgaon, Haryana, 122001
Website:	www.reliancedigital.in/contactus.html

1. Complaint # [protected] with you for

Fridge not cooling, two days repaired status : no cooling as it was earlier to break down? Follow up technician didn't come on time and he lacked competence to repair loss of stored materials in fridge

2. Complaint # [protected] regarding same

Fridge not cooling many calls visited us without sparestwo days repaired technician didn't follow the promised time commitment spoiled my other appointments of time?? followup repaired no cooling frustration of choosing you as poor service.

3. Also tried to contact hitachi customer care feedback first year of service related complaints to be handled by reliance digital

Present status : still wandering to get the cooling of fridge??

Questions

1. Why you don"t take customer complaints seriously?

2. How can we extract satisfactory services from you?