Reliance Digital — Hp laptop carry case @ Rs.1 on buying a HP laptop

I purchased a HP laptop on 16 August for which there is an offer of a laptop bag at Rs1. I received the coupon code from your team on 30 August and placed the order using that coupon code.

Order has been cancelled by your team without intimation on 4 September and the next day returned the amount of Rs 1 to my account. I was tracking the shipment from the day I ordered the freebie and it was showing to be delivery on 4th September and on 4th September it got canceled without any reason.

I contacted the Customer care, CShead about the incident and as expected there is no satisfactory response from them.

Customer Support responded that they will not provide the bag as the order got cancelled due to technical issue and the provided coupon code is valid only once. He told that they will not provide new coupon code neither carry case that was promised while purchasing the laptop on offer.

If you are unable to give the laptop bag @1, why it is displayed on the product page while ordering the product. Why you have sent the coupon code.

Unfortunately this offer is still displayed on the product page of website and app.

Could you please deliver the laptop carry case which was promised as an offer while purchasing the laptop or provide a new coupon code to order again which will not be cancelled by your team or by Technical issue.

Regards
MRADUL MISHRA