Reliance Digital — I am complaining about Pen Drive

I purchased a Sony 64 GB pen drive from Reliance Digital store with order no. RDF05625015.

The order was delivered fast. But to my surprise the packet was torn. It appeared that original Sony pen drive was taken out and replaced with a duplicate or an old one.

I talked to the customer care about it and they told me that they will not return or refund if the product is not damaged or faulty.

I suspect they sell duplicate, old or renewed items.

Unlike Amazon or Flipkart, surprisingly Reliance Digital does not have any option for customers to review its products.