[Resolved]  Reliance Digital — I ball combook

Address:

Jammu, Jammu and Kashmir, 180001

I purchased a iball combook from reliance digital wave mall jammu. The official there showed us laptop and got my husband’s signature on a some billing receipt. Packed the product and we came back home. As soon as i unpacked the laptop i saw some air bubbles on screen under screen guard. I called at store, n some official namely himanshu prasar ask us to come back to store. I came back to store. Three officials are gossiping at an end. I told them the whole story and request them to change the laptop. But they said it’s nothing. Just an air bubble. Remove the screen guard n it will go. But i insisted to change as i purchased it for gifting to my sister. But they keep on repeating the same thing that there is no defect in laptop so we cannot take it back. Then i asked them that i want to meet mr himanshu, as i already discussed the matter with him. They called mr himanshu. Mr himanshu looked at screen and said u have hitted the screen. And showed us the signature on billing receipt. He started using absurd language with me too and said, ” anpad log ho kya? Padh likh k sign karna tha. And shut the book on my face and said i will not change it. It’s your problem now. It was the most humiliating moment i ever faced. Then i went to store manager for his bad behaviour complaint. But before i tell him, he whispered something in his ear. And the manager straight away said, ” i can’t do anything. It’s your fault. U have to check it before you purchased it. I explained him dat this mark is not visible while the laptop is on. Due to brightness it disappeared. N you people let us check it while it’s on. So how can i point it out? But he still denied. Then mr himanshu again came there and said us to get out from there and started using abusive language saying take my employee id and do complaint wherever u want. I am not afraid of any one. N started passing weird smilies, humiliating us. This the way a customer is treated in reliance digital store, and that too when the customer is a lady. I will never recommend someone to go there. I want justice for the humiliation that mr himanshu did! Employee id of mr himanshu is 60191726.