Reliance Digital — interest free emi

Address:

MG road, behind lifestyle, 520010

I have bought ONE PLUS 7 mobile on August 15th. After making sure through several sales persons I made the purchase. The salesman told(after confirmation with his higher ups) me that if take EMI for 3 months I will get cash back and it would be interest free. I strictly told them if interest is charged then I will not avail the facility. Immediately after billing I asked them why interested is being charged they said when it gets converted to EMI everything will be fine. That interest is also not matching. About ₹1500/- is being charged to me My billing was also as brand EMI if things have not been tampered with. Reliance digital promised me a cash back of ₹2000/- after 90 days besides no cost EMI. They repeatedly verified and told me no interest and now my Hdfc credit card has charged me interest and along with it gst also. I have made several visits and calls to your store and made complaints with customer care people. Every time they say we will get back to you and that is the end of it. My complaint reference number is [protected]. I waited for Diwali to be over as that would another excuse of being busy. Sir just don’t dupe people with one scheme or the other. Sir I want my money back to the extent the credit card people are charging me extra. If this scheme was not available I would have bought the same mobile from another store