Reliance Digital — Internal damaged product delivered

Dear Team,

I have purchased a Samsung m11 mobile from reliance digital online store and delivered by 15th July 2020, still it in under there return policy. The item is internally damaged.
When I have call to some one she/he has not able to heard my voice and vice versa.
I have mailed them([protected]@ril.co ) but they have not taken any action.

Now I have placed the matter to you please help out of the issue.

Regards
Rimpa
[protected]
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