Reliance Digital — Issue with indoor and outdoor units. Making weird noise since they installed.

RNP[protected]
Dear LG / Reliance Digital Support,

I am writing to formally report an ongoing issue with a brand new LG air conditioner purchased from Reliance Digital( suncity, Bandlaguda Jagir, Hyd, 500086) on February 8, 2025.

From the first day of installation, the unit has been making a grinding noise, which clearly indicates a mechanical issue. I immediately raised a complaint with Reliance, but despite multiple follow-ups, there has been no resolution or proper response from your service team.

This is extremely disappointing and unacceptable, especially for a newly purchased product under warranty.

Manager promised to take care of the issue within 7days and now he is ignoring. Issue is not resolved.