[Resolved]  Reliance Digital — jio digital life mobile phone

I have purchases few hour earlier this phone (Jeo digital life) from reliance retail limited, c-22, patliputra industrial estate, vill-manpura, ps-patliputra, patna - 800013, dated 09/11/2017, with sim number /mob number, product serial number: rmpxahdb0000230
Imei number: [protected]
Redem - jeo phone sd-500
Ean#[protected]
Orn: n000003pgr3q
Purchase time: 20:52:24
Payment ref no:[protected]
My phone's jeovideochat - recent option is showing a history of a unknown mobile number =[protected], dated 13/10/16.

It is indicating that phone has been used earlier (One year ago) or before my purchase and it is not a brand new set as committed by company. So, please do the needful as soon as possible for the costumer point of view.