Reliance Digital — jio find not working

Address:

Thrissur, Kerala

My name is Anupama, doctoral researcher at Cochin University of science nd technology.
I hv purchased jiofi from reliance digital Xpress, Thrissur on 5/8, but it was not working, contacted sales people on next day, they suggested to go service centre, I came here 3 times, but it was closed before 6pm. Nw on 21/[protected]@1.30 pm I'm sitting in service centre. They are telling in order to replace the device, I hv to bring it within 1 week.But sales people didn't say anything about time limit, they said it is only a simple issue nd service people will fix it within 5 mnts. Now service people are telling to replace the board, what should we do?from the very 1st day we have contacted customer care nd registered this complaint. Do anything to give us a new device.

It is not our problem, your sales people didn't inform us about to submit it within 1 wk, but we came in service centre within 1 wk( 2-3 times) but it was closed before 6 pm. We are expecting some more responsible and sincere customer relationship from Jio.

As suggested by service people I contacted sales person nw nd request to replace my device because it is his irresponsibility which created this issue. He is arguing with me, that it's my fault, because all electronic devices have only 1 week replacement warranty, I should know that, its my mistake, he can't do anything. This is not acceptable from Jio.

My Jiofi number-[protected]
Device IMEI [protected]

email: [protected]@gmail.com
[protected]@gmail.com
Contact no:[protected]
Thank you