[Resolved] Reliance Digital — JioFi

tusardas

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 560054
Website:	www.jio.com

I purchased JioFi on Aug 28 from Reliance Digital Mini Store. This device costed me 2899 rupees in cash. That time Reliance Website (www.jio.com) and Reliance Mini Store executive at Mathikere, Bengaluru both confirmed that upon activation I will get 3 months (90 days) of free 4G data. But after 2 days when the device got activated I saw only 2GB data is there (by logging into jio.com, myAccount section). I have raised complaints from this app and got no reply since 3 days. And now today just noticed the device's cost came down to 1999 rupees. I can ignore the fact that I was cheated by Reliance on the price of the device. But what I can't tolerate the fact that for 2900 rupees, I just got 2GB of data and nobody is there in JioCare to listen to my complaint.

JIO Sim - [protected]

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Sep 20, 2016

Complaint marked as Resolved

Jio Welcome offer was enabled on 20th Sept 2016 after 21 days of waiting. Thanks.

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2016

Reliance Digital Customer Care's response Dear Tusar,

We request you to call Jio toll free number[protected] and our team will help you.

At Your Service,
Reliance Digital

Sep 08, 2016

Updated by tusardas If[protected] was answering my call, I would not ever come to this forum.

Sep 16, 2016

Updated by tusardas Update on 13th Sept: Customar Care called me and took details (IMEI and RSN) of JioFi device.

Sep 16, 2016

Updated by tusardas Update on 16th Sept: Customer Care closing my service requests without consulting me. And raising one more request so that no one can track since how long the issue was raised in Jio account.