[Resolved] Reliance Digital — Jiofi inordinate activation delay | |||
I bought reliance jiofi device and SIM on 3rd september paying 1999Rs (Reliance mini store S R nagar Hyderabad), also submitted aadhar copy as POA/POI. Jio promises 4 hrs activation time at its site and the store told that SIM would get registered/activated by evening. Now it is 6th day and the SIM is not even registered. Jio customer care number [protected] would keep you waiting forever, went to the store for help but there was a big queue there !! How come jio is selling more and more SIMs if it can not handle existing customers !!! My details below just hoping against all hopes of some response from customer care Jio SIM : [protected] CAF no :APP00ST89C Was this information helpful? | |||
Sep 12, 2016 Complaint marked as Resolved Went to the reliance digital store, was informed that my KYC got rejected for some reason like "signature mismatch/overwrite". There was no notification about this on email or SMS. Good part, store issued another SIM and did aadhar e-KYC. This new SIM got activated next day, was able to use it on my jiofi device. Reliance Digital customer support has been notified about the posted complaint. Verified Support Sep 09, 2016 Reliance Digital Customer Care's response Dear Valued Customer, Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you. At Your Service, Reliance Digital Verified Support Sep 26, 2016 Reliance Digital Customer Care's response Dear Valued Customer, We are glad to know that your concern has been addressed and resolved. Hope that you are satisfied with our service. We will do our best to ensure that your next experience with us will be good and you will not face any more inconveniences. Here’s looking forward to your next visit at Reliance Digital. Please let us know if you have any further queries that we can assist you with. At Your Service, Reliance Digital | |||
 2 Comments | |||
Comments
Went to the store today, was told that my application rejected. However they did e-kyc at the shop with new SIM, now promised that it will take 24 hrs to activate. So let's see now how much time it takes ...
Reliance Digital Customer Care's response, Sep 13, 2016
Verified Support
Dear Shyam,
We regret the inconvenience caused. Please share your contact details at http://bit.ly/RDCustomerCare for us to assist you.
At Your Service,
Reliance Digital
We regret the inconvenience caused. Please share your contact details at http://bit.ly/RDCustomerCare for us to assist you.
At Your Service,
Reliance Digital
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3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
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Adress
Banjarahill
Road no 10
Jahira nagar
Prasanna kumar
[protected]
Apologies for the inconvenience caused. Our team will contact you and provide a resolution.
At Your Service,
Reliance Digital
Your complaint has been registered with us and here is the complaint number - 700149877 for future reference.
At Your Service,
Reliance Digital