[Resolved]  Reliance Digital — LACK OF RESPONSIBILITY & UNETHICAL BEHAVIOUR TOWARDS THE CUSTOMER

Address:

Hyderabad, Andhra Pradesh

Hi there, I have purchased a washing machine on sunday 25/05/2014 & was ensured that i will receive the product by monday the next day. When we didn't received the product on monday we called the store at [protected] asking the whereabouts of the product. They said that its been returned due to the wrong address mentioned. We were surprised to hear because we have mentioned the full address. after much hassle they took the right address & assured us that we will get the product on tuesday for sure.We waited half of tuesday, & we call the store to ask the whereabout of the machine, to our horror, they said that the address was wrong. We couldnt believe that how a department can be so irresponsible.we updated the address again & we were assured that by evening the product will reach us. but it didnt & the department started to ignore the calls, even if they take calls they will put us on long hold. After much jest, we got the product on wednesday night at 11.00 pm. the person said that the other guy will come to install it. next day i called the digital centre to know when the engineer will come to install the product, but the store ignore the call. i called the complaint department on [protected], & told him (Manish) the whole scenario asking when the engineer will be here as there is nowhere to call & also request him to send the engineer asap, as i have flight on friday evening. I told him that already three days wasted because of the hassle & also the salesman (id[protected] should have done his work properly to avoid the situation which we were facing. Manish said that he has lodged a complaint ( complaint num[protected] & said that he had a word with the service supervisor bhavna & that she assured him that i will get a call by 2.30 pm today. at 4.00 i call the complaint dept stating that i didnt received any call from the service dept abt the whereabout of the engineer. Spoke to arpita at the complaint dept, she sais that after confirming with the service supervisor stating that i will be receiving the call in 15 mins. after 30 mins i called & spoke to arpita as its really frustrating that nobody feels the responsibility to call & tell the status. It seems like till u purchase the product they will act as if we are some important people & after u purchase they just throw u like an unimportant thing. the store should take care of the customer so that the customer feels great & should recommend the store & come again to buy the thing from the same store. I must say, ' RELIANCE'S QUALITY HAS BEEN DEGRADED... " Its not how the store need to work. They have got serious management issues. I asked arpita, & i got the same reply that after 15 mins i will get a call from the engineer. The engineer do called stating that he cant come today will come tomorrow. i am so frustrated & annoyed that i dont know where to call so that i can get the work done. the salesperson should have made an expectations stating that the product will deliver after 2-3 business days then i certainly wont have purchased the product from the RELIANCE DIGITAL STORE (INORBIT), HITECH CITY, HYDERABAD. I DONT KNOW WHETHER THIS FORUM WORKS OR NOT BUT I WANT TO LET U KNOW THAT YOUR SERVICE IS PATHETIC. AND THE COMPLAINT CENTER ARE GOOD FOR PRETTY WORDS. I AM NOT GOING TO PURCHASE ANYTHING FROM RELIANCE IN FUTURE.. -Sneha Chatterjee