Reliance Digital — Laptop ideapad520 , bad service no response and worst after sales service

I purchased a Lenovo laptop through reliance store and I also bought an additional rescue plan for my laptop which supposedly promised better after-sales service for my product. I am facing some issues with my laptop and hence I tried contacting the store many times and they don't have the curtsey to even pick up the call. When I called the helpline number the person assisting me said they do not have the reliance service centre number with themselves. I was also given a contact number of one of the salespeople from reliance store when I purchased my device but when I called him he said he do not work there any more. so as of now, I am left without any assistance from reliance store, their customer calling number and their service centre too. worst after-sales experience of my life.