Reliance Digital — Lenovo tab

Address:

Mumbai City, Maharashtra

Sir/Ma'am I have submitted my Lenovo Tab to you which has been purchased on 11th May 2014 and is under the RESQ for a further period of two years. The Tab suddenly went off and I submitted the same to your store at Infinity Malad on 8th August 2015.It is now around a month that I have been following up on the phone with your service centre and also the store. During this period I was told that they are hunting for some part. Around 12 days back I have been informed that THE TAB CANNOT BE REPAIRED AS THEY DO NOT HAVE THE SPARE PART AND IT WOULD NOT BE AVAILABLE. To top it all, your staff has the absolute audacity to tell me to ACCEPT A COMMERCIAL SETTLEMENT. which meant I were to receive some small meager percent of the value of my tab, to which I obviously refused. They said that they would get back to me after speaking to their seniors. No one has reverted back as yet. If you are unable to repair a very latest model tab, I demand that my tab be replaced with one of the same configuration. Why should I pay the price for your incompetence of repairing your own product. I have a perfectly in order warranty for which I have paid extra. I am losing out on my business as I do not have any other gadget to view or present my projects on. You will be liable for my loss of business too. I am not a kid who is using tab for games and would be ok not having it for a long time, I am a professional who uses the tab for my business. According to The Resq plan I am entitled to a standby unit in case of delayed service, but I am sorry to say that even that has not been taken care of. awaiting a very early reply from you.