I have bought this product on 28 June from Reliance digital at Phoenix Mall Bangalore. This product was delivered/installed by 4 Jul. During unpacking, which was done by reliance engineer came for installation, we identified tht
Packaging was not proper, but the guy said sir this is normal and happen. After installation ice cube dispenser was not working, on the Right side, fridge area inner panel on front wall was not fixed and looks like broken, but he said Sir its just a lock I will fix it, but he was not able to fix, then vegetables box was not closing completely and once you push it, it automatically comes out looks like a issue with channel, which again he tried doing everything as per his knowledge and capability but nothing happened. Finally he said sir this product has a defect i will raise the issue and this will be replaced. He called his manager in front of me explained the issue took photos and assured me this will be done asap. Few days passed no response I followed up with reliance digital team and they were unaware of the issue. Then the store guy followed with installation team and told me we have arranged LG team visit as part of process and after that we will replace it. You pls rest assure it will be done. Than someone from LG team visited he fixed ice dispenser issue. Also tried fixing inner panel issue and for vegetable issue both of them he was not able to fix. And After a while he started saying this is a issue while this model and in all you will find same and after that he left saying will check in few models at any dealer and come back to me. After that no response I have received neither from LG nor from Reliance. I again followed up with Reliance team Mr Sayed (+[protected] no response then call Mr Jitendra (+[protected]from admin I guess, he told me sir right now it’s lock down so we can’t do anything will get this done post lockdown over after 31July. After that whn I haven’t got any response I went to Reliance store and spoke to store manager Mr Ravi[protected] he assured I will get the resolution in day or two, but again nothing has moved. I dropped an email to Reliance after tht I got couple of intimation via sms first from Reliance installing team and I told team there is no installation required then I got sms for LG team visiting but till date post initial visit no one visited and no resolution received. However I have got an email from reliance saying please speak to LG team for any repair. This is not accepted. I have bought a product from you and you have given me defected product. Earlier when I spoke to LG they asked me to spk to Reliance. Not sure what is this going on I have been a loyal patron, but this time I am really disappointed and regretting my decision. I am fed up of following each and everyone. This is really frustrating and unprofessional.
Please provide the appropriate resolution
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