[Resolved]  Reliance Digital — Lg split ac

Address:	Bangalore, Karnataka, 560016
Website:	reliance digital

Sir,

I am writing to you in order to escalate my grievance for pertaining to failure of reliance digital in providing after sales service.
I have already spoken to the concerned service and sales managers at the store, quite a few people at the store including sales and technical team people.
I purchased a lg 1.5 ton split from the reliance digital store at gopalan signature mall, rrl digital narayanpalaya bangalore.My purchase was formalized on 28.3.16 after furnishing documents for bajaj finance. We were promised installation in the next 48 hours. We kept making calls to remind the concerned and were also assured of the same.
Today is the 1st of april and my ac is yet to be installed!!

So much for the prompt after sales service and customer satisfaction that reliance digital boasts of.My congratulations to you for failure of delivering on such high talk.

While purchasing the ac we were told about the on -roll service and technical engineers at reliance digital so that customers dont face issues with 3rd party.
Me and my husband however have been receiving numerous calls by private ac repair mechanics demanding to enter into our apartment at 9pm at night when my husband is away in office, call us up at 10.30pm and ask weird questions and lot of other inconvenience and harassment.

I have reported this over phone to both the managers at reliance digital, gopalan mall store -manjunath, service and dharam, sales. I am yet to hear back from any of them.The idea of making a purchase from a retail outlet and not a dealer is to avoid such instances.However, we have been put to this ordeal after having bought the ac from a registered reliance digital stores.

I have proof of service team people and unknown ac repair mechanics on my number at odd hours and harassing me.The delivery people who dropped the ac at my place also asked for money. There has been delay of over 6 days from the purchase of the ac and i dont think the store has any intention of installing my ac.

I have lodged a complaint with reliance digital assist and the customer care with ticket no.[protected]
These are the numbers from where i and my husband have been receiving calls even at odd hours -
[protected]
[protected]
[protected]
[protected]

My pos receipt no[protected]
Sales order no- [protected]
Date of purchase 27.3.16

Managers at the store a perpetually unavailable to attend to calls.Service team has no people on rolls to install acs.Repair mechanics are randomly provided numbers of female customers who are harassed
I have no other option than to lodge a complaint at the consumer forum for this harassment.

Thanks to reliance digital for their prompt service.