[Resolved]  Reliance Digital — lg uhd 4k issue

Address:	Pune, Maharashtra, 411038
Website:	www.reliancedigital.in

Date 4th january, 2019
This complain is about reliance degital, mhatre bridge, erandwane, pune. Contact details - [protected].
Problem statement
I purchased above product (Tv) in november, 2016 with 2 years lg warranty and 1 year comprehensive reliance warranty. I started facing wi-fi disconnection issue in january 2019. At this time 2 year lg warranty was over and my tv was under reliance warranty. When i contacted reliance for the resolution of the issue, they mentioned that product warranty is expired. There was only 1 year warranty from lg and after its expiration reliance warranty started and it expired in november 2018. I was shocked as at the time of purchase all the guys sitting at payment counter told me that lg 2 years and ril 1 yr warranty. They were asking for bills/invoices. How one can keep invoices for 2 years. Ril has my mobile number, and they could see my details in their system, still they forwarded my complaint to lg and they started asking money because 2 year warranty was over. Now after 4 days there is no resolution of the tv problem rather they are still discussing about my warranty period. I have submitted all i have, but still the tv issue is not resolved. Unnecessarily they are harassing the customer. The problem is with their records, they maintain at there end. If this issue is not resolved then i need my money (7500) back, which i paid for extended warranty.