Reliance Digital — mobile phone damage during repair

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201305

"Namaskaar "

My self yogesh sharma i had purchased a handset at reliance digital, aggarwal mall shahdra date on 11/2016 also purchased insurance & resq plan. when i purchased Resq plan that time SALES PERSON MR ABHISHEK said to me that in this plan urs mobile fully covered all types damage(water problem also). Sometimes before my handset front screen damaged & some dent in back side cover.
I summited (date on 23.06.2018)handset at yours outlet reliance digit. shahdra of Mr chander, share my complained with him, He clearly said to me that Back side Cover not covered in resq plan.I asked to him that It's mention in resq booklet he said no, so why do you refused this job & why do you misguide to customer on purchase time. After that i summited my handset for screen damage issue.after repairing called to me from yours side that yours handset ready, when i went for receiving handset, I cheeked that my handset back cover lock damage at yours workshop. I returned summit my handset to Mr Chander for complete the job his said that you will get handset within 2-3days in ok condition. after long time no reply your side when I called yours outlet contact no.which is mention in customer job slip call not connect due to wrong no.. after that I contact to customer care and asked handset quarry his transfer to call at workshop noida sec-63 Mr DHEERAJ (tech) attended to call or told me that yours phone old damage in yours end when i said to him that please cheek job sheet which is prepraid by Mr CHANDER there is no other damage, Dheeraj told me in rudely language that we dont do anything meet to Chander for same.
overall very bed experience with yours team.

Now there is my few points:-
1) Why does not cover backside of handset, when not mention in term/condition in booklet.
2) Who will responsible damage for back cover lock.
3) Who will responsible for my harassment or time wasting.
4) When I'll get my handset any date or time.

Its totally cheat with customer I highlight this case & go to consumer court for same.

With Best Regards...?

YOGESH SHARMA
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