Reliance Digital — Money debited - no refund initiated

Failed transaction - order number rdf05704540

Our order was placed on 23 august 2020.
Samsung ultra hd tv (72990 rs)-order.
The money has been deducted from our bank (Hdfc credit card), 404 error page appeared and transaction was partly stopped.

We contacted the customer care and they said the money will be refunded within 2 days. But we didn't get any money back still. And my emi started on 25 august 2020. But still dint get any response and refund from reliance end. I highly doubt will i get my money back.