[Resolved] Reliance Digital — no repaired in warranty
Shahibaug Main Road Opp. Swaminarayana Temple, Shahibaug, Ahmedabad, Gujarat 380004, Ahmadabad City, Gujarat, India
ArAraj2608 on Sep 12, 2019
Normal scratches on screen and they counting in physical damage and saying that can't be repairable in warranty and product inn warranty for 2 years date of purchase is on[protected] and problems in tube than why and how that normal scratches on screen is impact on that power supply problems than how that impact to screen we don't want screen replacement we want tube resolve or power supply that in warranty and not physically damage if you count normal scratches in physical damage than if actual damage is taken place than what you say to that damage i don't know and you can see in photos and video attached that showing normal scratches that no any physical damage taken place than how they can said that now i understand that why people is buying that lg, sony and samsung lcds because they they provides post sale service they not making any fraud in warranty i make many times request to helpline that engineer come take photos and said that you have to pay-15000/ if product is in warranty than how can i pay that amount now if you don't help me sir i make complain in consumer helpline i don't have any other ways that engineer is very much rough that is said that address is not found that why he is angry and i talk that in warranty that why he represent in that way so that from company will not bear the same but you can see in the video no any physical damage is taken place please help me i request you to resolve this
Complaint marked as Resolved Oct 14, 2019
[Sep 12, 2019] Reliance Digital customer support has been notified about the posted complaint.
Verified SupportReliance Digital Customer Care's response, Sep 13, 2019
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touchpoints using this link: https://bit.ly/2XbzWVB. Thank you.
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