Reliance Digital — No update about my refund

Dear Sir.

This is in reference to my purchase online from your Reliance online store.
I purchased a laptop online on 24th July 2020, and in spite of adding my GST number, our GST was not mentioned in the invoice. I called up the customer service and they replied that there was a glitch in the system, hence this error. The store manager returned our order and issued us a new laptop with a new Invoice for which again I paid the same amount. In short, I paid twice for a laptop. We were informed that the amount shall be refunded within 7 working days.

It has been 21 days so far and no refund received. The store manager says that they are following up for us but are not getting any response from the team regarding the refund. I am continuously on calls with the customer care and each day they generate a new concern saying that our grievance shall be addressed within 24 hrs. So far I have never received any callback. Moreover, we are kept on hold for 30 mins saying that they are transferring our call to senior executives, and then they disconnect the phone with no update. Again we have to go through the whole process again. Last time I managed to get in touch with an executive, Mr. Lalith. He assured me that it is a mistake from their end and that he shall call back within 48 hours and that the payment shall be refunded in our account. It has already been 5 days since then. Even after that I call on the customer service center and always get a new reference number with an assurance of a call back soon. Here is a list of numbers I have got so far.[protected] with Ankita Raul, PNR00460282. Rest of the times they will not even generate a number saying that they have forwarded an email to the concerned authority and we shall receive a call back within 24 hrs. I guarantee you that since the last 20 days, not even a single call has been received by us. This is really not what we expected from such a big company like Reliance. I am sorry to say but this will be my last ever transaction with Reliance.
As a last resort, I am writing you this email, with a little ray of hope for cooperation. Strange, that no one is taking responsibility for a stuck customer. I don't blame you personally, but the system is really horrible. So far except the store manager, I have not come across even a single person from your company who has seriously taken any action for my case.
I am really tired of this.
I request you to kindly look into the matter and please let us know when shall be amount refunded in our account. This is not a small amount for us, especially in these times.

Below are my Account details.

Name: CGX
HDFC Bank
A/c: [protected]
IFSC: HDFC0002443
Mode of Payment: Debit Card.

Also, I have attached copies of my transactions for your reference. I really hope to get some positive response from your side, with no fake promises that we have been receiving so far.