[Resolved]  Reliance Digital — Non availability of washing machine few hours after billing and money deducted

Address:	641006
Website:	nil

I had bought a Top Loading Fully Automatic Samsung washing machine from Reliance Digital at Brook fields Mall, Coimbatore on 05th May 17. Model is TL WA 65 K 4000HD. The payment was done by card and they gave me a cash Memo-Retail Invoice for the amount Rs 15, 372. This price was after giving a discount of 6 %. The sales person said that due some technical problems they are not able to generate the bill and a copy of the bill will be forwarded to me by email soon. But within a few hours of leaving the Brookfields mall, Coimbatore, I got a call from the seller that the offer is not available and when they get adequate cash they will intimate me to collect the refund or opt for another model and pay the difference.
I am surprised as to why did your sales person show the last piece and describe the piece and bill the product and collect the money from me on 5th May. Thereafter, I have been making calls to get more information as the shop was not bothered since they have got their money without actually selling the product.Not delivering the product or saying that the product is not available after billing amounts to breach of trust and cheating a customer. I want suitable action taken against the salesman Mr Rahul and this shop and intimate me on further course of action at the earliest. Otherwise I will file a complaint in the District Consumer Redressal Forum.