[Resolved]  Reliance Digital — Non delivery of Hitachi AC in spite of full payment one and half month back

Address:

New Delhi, Delhi

Sir,

It is submitted that on 26 Jan 2014 there was offer going on
Reliance Digital, Reliance Retail Limited, Pinnacle mall, Gnd floor, Plot No-
3, Opp Dwarka Metro Station, City
center, Sector-10, Dwarka, New Delhi – 110075. I purchased an Hitachi AC, 1.5
ton, 5 star from there and paid full amount of Rs 27976 on same day i.e. 26 Jan
2014 under the offer. Order no –[protected], Product serial no 15446, order
no 2 – [protected], salesman ID[protected], superviser # 1876. They confirmed
me that as per company policy they will
supply the AC, stabilizer etc to my home on next day i.e. 27 jan 2014 but to
great surprise, reliance Digital inform me that they don’t have AC in their
stock and not supplied the item till date even after lapse of one and half
month. Every time they call me to settle the matter but after two hours of
waiting at their Customer Relationship centre, I have to return empty hand. For
this AC I have to visit nearly 15 times to Reliance Digital only to get my own
due. Now I request kindly take action against those defaulters official of said
reliance for my harrassement and wasting my money, time and energy. Also
request to supply me the required item immediately as I have already made full
payment to them.

Yours sincerely,

SAUMITRA ROY, AIG, SPG, QTR NO 75, TYPE 4, SPG COMPLEX,

SECTOR 8, DWARKA, NEW DELHI 110075,

MOBILE –
[protected], [protected].