[Resolved]  Reliance Digital — non delivery of refrigerator

Address:

Kolkata, West Bengal, 700016

[protected]@ril.com,
Cshead. [protected]@ril.com,
Bm. [protected]@ril.com

Dear team

It seems your clock also work the same way as your pathetic service. No call or feedback

Please take my recommendation seriously and change your sale tag - your happiness is our priority - change it to - taking customers for guaranteed or taking customers
For a ride is our only priority.

I have purchased a samsung refrigerator on the 27th march 2018 evening with assurance of 100% delivery on 28th march 2018 from ril digital store in park mansions,
Park street, kolkata.

28th march 2018 - no response from store or delivery team

29th march 2018 - visit to store 3 times to ensure delivery as a marriage involved in the family for sure delivery and was assured by mr chinmay/mr. Rajesh at customer service
That 100 % delivery will be done but their was no response again.

Their was not even a courtesy call or shown any professionalism in informing the reason for the delay - such pathetic attitude

30th march 2018 - visit to store twice to ensure delivery the store manager mr. Somnath assured me that by 4pm on 30th it will be delivered, then again a follow-up again was assured delivery by 6pm by mr. Rajesh, customer service - again a follow up at 830pm in the evening that we have still no news of delivery - again was assured by mr. Chinamy that at any cost
It will be delivered that the van was at bondel gate - 20 minutes away from my house - at 945pm before the store closure - again was assured that delivery will take place no matter how late

Mr. Somanth the store manager tried his best to his ability and even promised me that if the delivery is not done by 30th march i. E after full 2 days of promised delivery date on
28th march - we will refund the amount - delivery failed - reliance digital - sucks badly

Today 31st - store professionalism as pathetic as your false tag line

Is this the customer priority you advertise about making customers happy or is it just an additional advertising gimmicks.

Absolutely poor show and highly not recommended for any other purchase to all my friends for sure -

Thank you,