[Resolved]  Reliance Digital — non delivery of samsung 49 inch led tv even after 15 days

Address:

Hyderabad, Andhra Pradesh, 500009

1. I had made a purchase of 49 inch led tv model m5100 on 01 apr 18 at reliance digital outlet, karkhana (Vikrampuri), secunderabad. During the time of purchase, i was assured delivery on 05 apr and installation the same day or the next day i. E 06 apr 18.

2. However, the tv has not yet been delivered till date. On enquiry today also (14 apr 18), i have been told that the tv may come today or tomorrow or even next week. The replies are vague and appear totally casual. There is no concrete reason given for delay. When i enquire at other stores in the city, the model is available with assured delivery the next day. I am being served by mr kishore and mr satish at the store.

3. Feedback to me is given only when i enquire and the store is not all oriented towards customer support post purchase and in no way updating the customer the progress made with respect to the customer's problem. It appears that reliance is interested only in product sale with no (R) no after sale support.

4. I am afraid with this kind of approach towards customers, will eventually deplete the customer base. I had earlier made an online complaint on form available on customer support web page of reliance digital on 09 apr 18. I had mentioned by mobile as well as email id, but there was no reply from reliance.

5. My i request you to look into the issue and resolve at the earliest.

Looking forward for an immediate resolution and feedback.