[Resolved] Reliance Digital — Oem (Company) warranty not available for product purchased in reliance digital

Dhatchana Moorthy G

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 603103

I had purchased a whirlpool fully automatic washing machine on dec 2015, as machine developed issue i registered a compliant directly to the oem (Whirlpool). I was shocked to hear that products purchased in reliance digital does not carry oem warranty.

I filed a compliant with reliance digital (Resq) team on[protected], on 18-may technician visited and informed me need to replace q part in the machine. Inspite of frequent followups there is no response from the reliance team. But i received an automated response informing me that the service request has been closed.

I have contacted whirlpool directly and i have requested them to sort out the issue for which i am paying for the technician visiting charges and also need to pay for the parts replacement charges although the machine is under warranty.

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Jul 27, 2017

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact & email id at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital