Reliance Digital — old printer cartridge delivered

Hi,

I had made an order for a canon printer cartridge on 2nd july, 2020
(Order no: rdf[protected]. I was delivered the order on the same day, however, i have been provided with an old cartridge having a manufacturing year of 2013.

I have raised my concern at all the provided email addresses (In reliance digital site) and i was asked to directly approach the store which had delivered me the good citing a reason that the order being booked under "express delivery" category.

Nevertheless, i obliged and started making calls to the kharavel nagar, bhubaneswar store of reliance digital on their mentioned landline number as per the invoice. Even after multiple attempts, my call didn't pass through and i am not able to convey anything to them.

Under these circumstances, i had requested the customer support team to take cognizance of the matter from their end and make arrangements for an immediate refund at the earliest.

But, till date there has been no effort made by them to ensure a speedy redressal.

Attaching the snapshot of the product
Highlighting the manufacturing year details.

Regards,

Sidhartha