[Resolved]  Reliance Digital — oppo mobile phone

Address:

Khordha, Odisha, 751001

Dear Sir/Madam

I had made a transaction of a mobile phone purchase in "Reliance Digital" as on 24/02/2018 for Rs.24990 for 9 months(EMI as suggested by the staff though I was ready to pay cash). I made the EMI with Axis bank credit card as they said that "NO EMI INTEREST WILL BE LEVIED".

Complaints:-
A)According to it, my EMI would be Rs.2776.66. But, I have received the unbilled transaction for period 21/12/2017 till 20/03/2018 as Rs.2977.66.

They said that show us the credit card slip to us where it is written there will be no EMI.I said last time I went into the store I think they have kept is or missed it so to give a duplicate copy. They refused to give me a duplicate copy as they said their copy has been sent to bank. I said you can anyways give me by requesting the bank.When they refused the same, I said to give me bank name and branch name so that I can retrieve. They sincerely refused to co-operate in anything.

I am myself holding a reputed position in a private organisation and was a banker for 10 years. So If records are submitted, then they can be retrieved too which they are fooling a customer.

B)They said 2 free gifts are there for which I was turned off twice and then 1 gift was given while the other has not yet been offered. I cannot go again and again for free gifts by taking out time from my busy schedule.

Details are:-
1-Cost Of phone-Rs.24990(So actual EMI should be Rs.2776.67.
2-Ref No. of transaction-Rs.6949530.
3-Staff name-Pradyumna
4-Date of transaction-24/02/2018.

Please help me urgently as my credit card bill payment is as on 09/04/2018.

Regards

Ipsa Pradhan
contact no. [protected]/[protected]