Reliance Digital — Order not cancelled and didn't get refund back

Address:	Koriampally house mannacherry po alappuzha
Website:	reliance digital

I had placed an order for laptop on 15 August. The item have to be deliver on 16 august. It is express delivery. but i dont get the product and when i contacted near reliance digital store they told us that they couldnt deliver the products because it is not processed yet and there were a error showing on. and then i decided to cancel my order and i call customer care and they were providing very bad service. Each day they were telling to wait more And they told me that i will gonna recieve a call today etc. So many times they told me that. And i dont reciecve any kind of calls from them.my order is not yet cancelled and the status showing is same as that of day which i have placed order. i want to cancel my order and want to get my refund back. i had purchased products through many other sites i didnt face these kind of issues. reliance is just getting our cash and after that bother about delivery and refunds.Very bad