Reliance Digital — order placed on 31 july 2020, still not received

Address:

Reliance Digital, India

I placed an order on reliance digital on 31st july 2020. The order no is rdf04494456. It's been more than a month and the product is still not received. The tracking on the website shows that the product is still in transit. On looking up the order details, it was said the the product was being delivered through ecom express and an awb no. Was given. When i tracked it through ecom express website, it is showing shipment rto lock on 16th aug 2020.

I have also emailed the concerned persons given in the reliance digital website and received no response even after several days.

I request a refund for the product. The product is an electric cooker of price rs.1549.

Thank you