Reliance Digital — Payment made for Jio Rs.303/- but activation not done

Address:Mumbai City, Maharashtra, 500003
Website:www.jio.com

Dear sir,

I have made a payment through net banking (Sbi) to jio for renewing my
Broadband facility on my phone number [protected] with rs.303 through
Net-banking on 10th march 2017. Since the broadband facility is not
Extended on this phone, i contacted jio helpline who informed me that
They are not in receipt of this amount. Then i contacted sbi and their response is given below asking me to contact the merchant.
Quote:
"madam/dear sir,

With the reference to the below query, we would like to inform you that the aforementioned transaction has been settled with the merchant on march 11, 2017.
Kindly approach the concerned merchant with below details for further assistance in the noted matter.

Payment id: igaaxzocd2
Pgi ref. No.: hsbi[protected]
Ref. 1: br00000ykwat
Date of txn: 10/03/2017 09:17:06
Amount (Rs. Ps) 303.00
Status: success

Sorry for the inconvinience caused to you in this regard

With regards,
N venkata rao
Manager (Sys)
Alternate channels & payments
State bank of india
Local head office
Hyderabad
[protected]"
Unquote.

My phone number is [protected]

Please advise me for my next course of action.
Thanking you,

R v divakar
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