[Resolved]  Reliance Digital — payment stuck at merchant side

Address:

Mumbai City, Maharashtra

I was trying to buy samsung a8+ on 11th august, but at the time of payment of rs 23570/- which i was trying to make by credit card got stuck in between. The amount was deducted from my account but they didnt got it.
I checked with my bank, they said it was successful from their side and it failed at merchant side.
Now its been 6 days and i havent got my money back.
I have been calling reliance digital for a long time now and all i m getting is we are working on it.
Its a huge amount and without any updates from your side its making my life difficult to ever trust you guys.
I need assistance as soon as possible.
Its really hard for a middle class person to be under so much of pressure of this huge amount.