Reliance Digital — product - dlink dir - 506l pocket cloud wireless router not replaced neither refunded (order no. rdf06089746 dt[protected]

Address:

https://www.reliancedigital.in

On 07-09-20 i have ordered and paid rs 1367/- for dlink dir - 506l pocket cloud wireless router - order no. Rdf06089746 dt 07-09-20 from reliance digital website. On 09 — 09-20 a defective product was delivered to me and the battery was totally dead and not charging. On the same day 09-09-20 i reported to reliance digital customer care service personnel over phone & email ([protected]@ril.com). On 12-09-20 reliance digital issued a replacement order no. Rdxr[protected] dt 12-09-20. On 13-09-20 reliance digital arranged for a return pickup by their courier partner ecom express. I handed over the defective product with all accessories to their above courier partner on same day on 13-09-20 which was duly acknowledged by reliance digital. Still after 7 days reliance digital have not replaced the product which i had order on 07-09-20. Reliance digital have also not refunded my money rs 1367/-. Reliance digital is totally a fraud e-commerce website doing scam, looting money and making people fool. They deliver defective product. After taking the defective product from customer they do not replace neither they refund money to customer. They should be blacklisted.
Regards anujit deb