Reliance Digital — product handling

Address:

Hiranandini estate (Thane west)

We all work hard to make a living. From that hard work money which we earn we by things with emotions and sentiments. I recently brought an ac (Panasonic) from thane ghodbunder reliance digital. Today morning i was expecting a delivery. Luckily i was down stairs when it arrived. But he way these people where unloading my property was way to unprofessional and not all handled by care. The dropped by ac too. For a min i thought it broke into two. Might have been as i didn’t unpack to see. When i told them what is the problem with you guys the delivery guys was like “apna thodi na hai, apne baap ka kiya jata hai”
When i reacted that i am the owner and i won’t accept this order and i will complain about you. He then replied “ja jo ukhadne ka hai ukhad le” i was so devastated. I might not deal with reliance digital ever will inform the same to my friends and family. Why you hire such people. During this pandemic ppl are loosing job and getting salary cuts. He was thankful that he has a job. This casual approach and pathetic attitude.. I can’t express in words what i felt.. The question is what if i wasn’t there? What if i had not witness that fall of my brand new ac.. I am sure they would have simply delivered it. Something of which we would have been unaware and then imagine few days later i will face issues with my new ac and the company will repair it not replace it. How would any of you will feel about this. Pls take this seriously. I am investing my time writing this.., hoping someone somewhere will read and take action.. Pls make customer experience good if not delighted.
Thank you.. Both of them were stupid. Pls take action