Reliance Digital — recharging of big tv and worst customer care experience

Address:

Rangareddy, Andhra Pradesh, 500005

I had recharged my big tv on 21jul 17 with rs 750 & when i told them to recharge my pack for 3 month they informed that i had to change my address n then call the next day n they also told that i had english channel pack running to which i told them to cancel it. I call up next day n they tell me that my balance is in minus n i have to recharge for rs15 again. I do it. The next day some channels are missing n i call them again n after around 34 mins they again tell me that my balance is in minus and i have to recharge again for some rs35 as i have english channel running. When i told them that i had told them to cancel it to which she refused bluntly that i had not told her. After repeated coaxing n when told that i will give a written complaint against her she says that she will do it by the end of the day. It's two days passed n nothing has been done. The most fraudulent customer care ever. It always takes about half n hour to reach the customer care. Worse than worst. The supervisors name is monika.