[Resolved]  Reliance Digital — Refund amount not received for not delivering the product

Address:

Chennai, Tamil Nadu, 600073

Hello,
complaint No:[protected]. no response

I am writing this email with utter disappointment. I had purchased a Yamaha YHT -299 5.1 home theater for Rs-34990.01 from Reliance Retail limited store –Chrompet branch, Chennai on 14 th April 2016 and I made the payment through Citi bank Credit card. But till date the product is not delivered to me. I made multiple calls and visited the store but I never got any response. I was given mobile numbers of Store Manager (Syed khaleel Ahmed), DM (Karthik), TL(Karthik), Sales person(Kathiravan), but I didn’t get any response.

As they haven’t delivered the product with in mentioned time. As per their request and I have submitted letter to refund the amount on 23-April-2016 and requested them to refund also returned the gold coin offered to me as compliment. They said they will transfer money into my Credit card a/c. But still I didn't get any update. Everyday I am remembering them from call they are saying your request is pending with Head office.

It has already been passed more than 25 days but I have not received refund amount or Product. I am extremely disappointed and feeling cheated. I request to refund me amount and compensate the loss incurred by you.

CIN NO: U01100MH1999PLC120563
EAN:[protected]