I have purchanges the "sony wf-xb700 truly wireless extra bass bluetooth earbuds/headphones" on 7th of aug-20. When the time of purchase, i see the discount is not applied, but the product got purchased. I tried to call customer service, but due to their working hours, i was not able to call them. However, i sent an email to the customer care to cancel the order.
After following up on call and the email regularly on 8th and 9th august, i finally got the response saying "unable to cancel, as it is already shipped and also requested me to deny the order at the time of delivery, so that refund will be initiated once the product reaches the warehouse".
On 10th august, i was denied the order and waiting for the refund amount.
I have called at least 20 times as on today, but no one has given any response on my refund. I really don't understand, is it really so difficult to process a simple refund request?
The weird responses, which i have got are:
1. Wait for one more day, you will get the refund
2. Sir the application is slow, i can't give you the answer.
3. When i request to transfer a call, he says he won't do that and asks me to call again.
4. Some one behaved like he was giving me a different number to contact, but he just gave me the same customer care number and email address to which i am contacting.
5. Customer service will take 30 mins to just look after the issue and finally come up with no solution. Call will disconnect.
My complaint number: 00492478.
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