[Resolved]  Reliance Digital — regarding replacement of brand new microwave oven

Address:

Patna, Bihar, 800013

We had bought a lg microwave oven from reliance digital. We had received that as a gift in marriage. After our marriage we went out immediately and had informed at reluance digital while purchasing that we will call afterwards for installation as immediately it won't be possible, for which reliance digital staff had agreed. When we called the installation staff on 14th july... They came around 19th or 20th july, while installing the service person discovered a dent over oven and requested us for getting it replaced. He even took photographs and loged complaint in service centre. Before leaving our home he repacked the oven casually. He said the company will replace it within 3-4 working days. But it didn't come. So we went to reliance digital, but there the staff had their own tantrums.
Our family has been a very frequent buyer at reliance digital since last 3-4 years... The billings have been usually rs 1 lakhs plus. And today we are struggling to get one product replaced that too which is having a dent and was discovered by your staff.
We need your support because we have paid for the product which is brand new and under warranty. Or else we will return the product to reliance digital. If you here only to sell it somehow then you should keep both the money and product. And we will change our seller.
Please reply soon. Thankyou.