[Resolved]  Reliance Digital — Reliance digital tv set top box dead since 16/10/2016

Address:New Delhi, Delhi, 110
Website:Reliance Digital TV

The set top box of smart card no.[protected] was replaced on 14/10/16 for which I was charged Rs. 400/- but since 16/10/16 it is not working. I lodged a complaint in 17/10/16 on 18th when I called the operator said it will be attended within 24 hours, nothing happened. I again called on 19th, the operator said a new complaint will be registered as services were suspended. Anew complaint was registered on 19/10/16, since than I am calling customer care daily and getting assurances that set top box will be replaced but now tele-operators are saying that it is not in stock Please look into the matter and resolve it at the earliest.
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Aug 7, 2021
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
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Dear Jai,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Jai,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications
Dear Customer,

We regret for the inconvenience caused to you.

As checked and verified in our records, we understand that the issue is resolved.

If the problem persists, kindly write to us so that we can arrange for technician visit.

Regards,

Customer Care
Reliance Digital TV

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