[Resolved]  Reliance Digital (Reliance Digital Xpress) — Defective Laptop, neither giving replacement nor giving refund.

Address:

Mumbai City, Maharashtra

My name is Suhas Padale. I had purchased a laptop HP Pavilion 15 N 208 TX on 3.10.2014 from Reliance Digital Xpress, Prabhadevi. My HP Case id is [protected]. My product number is F6C48PA. The day I purchased, when I went home I noticed the Pgdown key had gone inside and was stuck. So I contacted the Reliance Digital Xpress on 5.10.2014 and was assured by them that after HP service center people will check, we would replace and give a new one or give a CASH REFUND. But now when after everything is being done and the HP service person had declared the product as a DOA since this brand is a new unit and it needs to be replaced but the Reliance Digital Xpress people are saying that they dont have any pieces left of this model in any of our Reliance Digital Xpress centers all over Mumbai and they are also not giving us MONEY REFUND. They are asking me to buy another laptop of same configuration, but I have to pay the extra money whichever will be there. I have opted for first checking with Reliance Digital Xpress customer care people if it gets resolved here or my second option which I am forced to go is Consumer Court. Please contact me on [protected] if you can help me in this matter.