[Resolved]  Reliance Digital — Reliance dongle (Data card)

Address:	New Delhi, Delhi, 110018
Website:	www.rcom.co.in/Rcom/personal/home/index.html

My name is anoop r nair. I called to the reliance customer service number[protected] and an agent named "preetam" attended the call at 4.23 am ist on 5/28/2017. I called from my number which is ([protected]) to check as my net connection was running very slow on my data card number ([protected]).

He didn't even troubleshoot my problem for checking even basic troubleshooting steps, which every agent comes with in handy. Instead, he started to register a complaint, which i appreciated, and instead of assisting me in registering the complaint he said he needed the registered email id also for the complaint. It's a complaint and your employees should work efficiently on the product complaints. I said i don't remember the email id, however, i can give you all the details apart from that and he didn't even assisted me and instead was saying thank you, "we cannot assist you further".

Is this the way a agent works in reliance communications. If he had registered even my complaint, i would have appreciated it. He didn't even look for alternatives, he just wanted to cut the call as soon as possible. He could have because there are always an alternative for such things and i have got tremendous support from other connections in the past. I have been a customer for the past several years. An agent should always take that into consideration.

So, if my complaint is not taken into account, and it's not attended, i will be disconnecting my connection after this month pack ends. And when i said this to him he said its your wish. Cool. That polite he was. I have seen many agents not like him.