[Resolved]  Reliance Digital — Reliance reconnect tv, issue not resolved but closed

Address:	Chennai, Tamil Nadu, 600038
Website:	sent email.

I haven't received any call from your executives nor any attempts to address my issue.

It has been more than 4 days since my first complaint.
On 29 mar 2016 12:26, "cshead reliancedigital" wrote:

dear sir/ madam,



we sincerely apologize for the inconvenience being caused to you.



we are taking every possible action to make sure that this problem with your reconnect led is rectified and we are able to provide the best possible solution to your inconvenience.



our team will be contacting you at the earliest for fixing up an appointment regarding an engineers visit.



thanking and assuring you for best services always.



regards,
dilip singh
________________________________

from: "mano ranjan"
to: "cshead reliancedigital"
sent: monday, march 28, 2016 9:40:35 pm
subject: my complain not addressed and issue closed.

dear concerned,

my name is sheeba martina and i bought reliance reconnect tv at reliance digital, annanagar, chennai. I bought it in the month of november 2015.

i wanted a tv that could be converted as a monitor too, so i was referred reconnect tv by the store's sales executive. So i bought it.

on 24/03/2016, i tried to connect my compiter's cpu via vga cable and selected source mode tv.

it said no signal, so i checked if there is trouble in my vga chord or my system. I connected to another flat monitor and it worked (Pics attached).

knowing that it is not an issue on my side and the issue is with the vga port if the tv, i registered for a service complaint on the same, on 25/03/2016.

the reference number of my complaint on 25/03/2016 is [protected]. They said that my issue would be attended within 48 hours.

i received a call from a service executive, asked me if i'm available and that he would come within 1 hour. But no body turned up.

after two day, i.E. 48 hours, on 27/03/2016.. I registered another complaint with reference number[protected] that my issue has not been attended and pending even after 48 hours.

today on 28/03/2016, i got a call that they would attend and again no one care to come. My time has been wasted and my issue not solved.

today i received an sms that my issue has been resolved.

sms is copied below:

dear sheeba, your concern with reference no.[protected] has been resolved, in case you need further assistance please get in touch withour team.Thank you for shopping with reliance digital - received at 19:53 on 28/03/2016.

should i not sue you?